7 Day Returns/Exchanges

  • If you are unsatisfied with your purchase, you have the option to return it within 7 days of it being delivered.
  • Shipping/freight charges are not subject to refund
  • Shipping Return: Our standard shipping costs will be deducted from your refund
    • Damaged Items: Exchanges are accepted if due to damage or quality issues.
    • All damage claims must be reported to Light & Letters within 2 calendar days of delivery
    • Returns not accepted for seasonal merchandise.

    Lights & Letters will happily refund or exchange any new merchandise within 7 days of delivery. If 7 days have gone by since your package has been delivered, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Please e-mail order@lovelightsletters.com to obtain a return authorization number and a return shipping address before the 7 day period. 

    Customers are responsible for return shipping costs, as well as, standard shipping costs. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label.  Be sure to ship your item by insured, traceable methods offered by UPS or FedEx.

    Please allow up to 7 business days after the item is receive by the returns department for your refund to be processed.

    Please note: The irregularities and variations of color, shading and texture, and the imperfections (scratches) are natural characteristics of metal and are authentic rustic features. These irregularities add to its natural and unique beauty and in no way are to be considered defects or damages. No two items will be exactly the same – this is your best guarantee of its authenticity.

    Please note: Price adjustments on previous purchases are not permitted.